This guide walks you through finding the export button, downloading the file, and checking its contents.
You’ll be able to:
Open your form’s Responses tab
Review the response dates before exporting
Download a CSV and confirm the export completed
Identify the response information in the file
Before You Start
Make sure you have:
An Interact account with access to Forms
A form with saved responses
An application that can open CSV files, such as a spreadsheet application
💡 Note: Responses submitted in the builder’s Preview aren’t saved. Your form needs submissions through its published link or website embed to have response data to export.
Step 1: Open Your Form’s Responses
Log in to your Interact dashboard.
Click Forms in the left sidebar.
Find the form you want to export responses from.
Click Responses beside the form. You can also open the form’s overview and select the Responses tab.
💡 Note: The Responses tab is on the form overview, alongside Insights, Share, and Settings. It is separate from the question builder.
Step 2: Review the Responses
Confirm that you opened the correct form by checking its name at the top of the page.
Review the Submitted column and the answer columns.
Check the date range displayed above the table.
If needed, click the date-range button to choose Last 7 days, Last 30 days, Last 60 days, Last 90 days, or a custom calendar range.
Close the date picker and confirm that the responses you expect are visible.
💡 Note: Check the downloaded CSV’s dates and row count before using it for a report covering a specific period. Don’t rely on the visible table alone to confirm the contents of the downloaded file.
Step 3: Export the CSV
Click Export CSV above the response table.
Wait for the export to finish.
Look for the Export complete dialog with the message CSV download completed.
Click OK to close the confirmation.
The CSV downloads through your browser. If your browser asks where to save it, choose a folder you can find again.
💡 Note: In the verified workflow, Export CSV starts the download directly. There is no separate column-selection step before the export completes.
Step 4: Open and Review the File
Find the downloaded .csv file using your browser’s downloads list or your chosen download folder.
Open it in an application that supports CSV files.
Check the column headings and number of response rows.
Review the submission dates and a few answers to confirm you have the data you need.
What the CSV contains
The verified export included these types of columns:
Column | What it contains |
Response ID | An identifier for the submission |
Submitted At | The submission timestamp |
Question headings | The answers to your form’s questions |
Each submitted response appears as a row. The question columns depend on the questions in your form.
💡 Note: The dashboard labels the submission-date column Submitted, while the exported file uses Submitted At. Review the timestamp format in the file when preparing your report.
Step 5: Save Your Working Copy
Keep the original CSV if you want an unchanged copy of the download.
If you add formatting, formulas, or additional analysis in a spreadsheet application, save a separate working copy in that application’s preferred format.
Export again from Interact when you need a newer copy of your response data.
💡 Note: The downloaded CSV is a copy of response data at export time. Download a fresh file to include later submissions.
Troubleshooting
No responses for this form yet
Confirm that you opened the correct form and that it has received a submission through the published form. Preview submissions won’t appear here.
No responses in this date range
Open the date picker and choose a wider range. The dashboard shows No responses in this date range when the selected period contains no submissions.
You can’t find the downloaded file
Check your browser’s downloads list and download folder. If you chose a location in a save prompt, look in that folder.
You need more recent responses
Return to Responses and export again. Check the new file’s dates and rows before replacing an earlier working copy.
Quick Reference
To… | Go to… |
Find response data | Forms → Responses |
Review a date range | Date-range button above the table |
Download responses | Export CSV |
Confirm the download | Export complete → CSV download completed. |
Close the confirmation | OK |
Find the file | Browser downloads list or chosen folder |
Export Checklist
Correct form selected
Saved responses visible
Date range reviewed
Export CSV clicked
Export complete confirmation received
Downloaded file located and opened
Column headings, dates, and response count checked
Working copy saved, if needed
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